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Shipping & Returns

Returns

It is possible that you are not satisfied with your purchase. If this is the case, you can return your purchase within 30 days from the day after receipt of your purchase. Please contact us at info@airtrackspecialist.nl and we will be happy to guide you through the return of your order. The costs for returning are borne by the buyer of the items. Returns can only be accepted in new condition and original packaging. 

Where do we go from here?
We will email you when we have received the items. We will then refund the purchase amount. You will be refunded with the same payment method with which you made the original transaction. The purchase amount will be refunded within 10 working days. If you have not received it within this period, please contact our customer service.

Received a damaged, defective or ''incorrect item?
Have you received a damaged, defective or incorrect item? Please send an email with your name, address, telephone and order number, and an explanation of the defect you have found and, if possible, a photo to our customer service: info@airtrackspecialist.nl. We will then try to resolve the issue for you, if possible, without you having to return the product.

Complaints
It is of course annoying if you have a complaint about the service as you experienced it. Nevertheless, we kindly ask you to pass on your complaint to our customer service. This can be done by email. Our employees will review the complaint and try to resolve the complaint to everyone's satisfaction. Our email: info@airtrackspecialist.nl

Frequently Asked Questions:

How will my order be shipped to me?
All our items are shipped through our department stores in the Netherlands. 

How long does it take to ship my order?
Everything is currently on pre-order, we expect orders in the second week of June.

There is a problem with my order. What should I do?
Contact us here or at info@airtrackspecialist.nl and we will do everything we can to solve the problem as soon as possible.

Ask?
Do you have questions? Do not hesitate to contact us:
email: info@airtrackspecialist.nl

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