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FAQ

Orders

Ja, dit is mogelijk. Je kunt je bestelling binnen 30 dagen bij ons retourneren. Neem daarvoor contact op met info@airtrackspecialist.nl. Dit kan enkel in originele verpakking en in originele staat zonder gebruikerssporen. 

If you would like to change or cancel your order, please contact us immediately after placing your order and we will do our best to assist you. However, due to our fast shipping times, this is not always possible.

Als uw bestelling ons magazijn al heeft verlaten, kunnen wij deze niet meer wijzigen of annuleren. In dat geval bent u natuurlijk wel welkom om uw bestelling te retourneren. 

For more information about returns, please see our returns article.

Once you have placed an order, you should receive an email confirmation of your order to the email address you provided at checkout. If for some reason you have not received this email, please check your spam/junk folders. If you still can't find it, please contact us.

Once your order is on its way, you will receive a shipping notification via email. If you have not received it, check your spam box, it is possible that the mail has ended up there.

If you still haven't received a message or are having trouble tracking your order, please contact us and we'll get back to you as soon as possible.

Please note we only ship on business days, so orders placed on Friday after 9:00 PM or on the weekend will be shipped the following Monday.

Payments

We accept payments with debit or credit cards - VISA, Mastercard, American Express, Discover, as well as payments via PayPal, Amazon Payments, Apple Pay and Klarna (in some countries).

Products

We offer a full 2 year warranty on all our products. The warranty only covers material and manufacturing defects.

Our warranty does not cover wear and tear caused by accidents, misuse or improper maintenance.

Items will be repaired or replaced if, upon inspection by a specialist, they are found to have defects in material or workmanship.

Dispatch

Your order will be shipped the same day if the order is placed before 22:00. In The Netherlands and Belgium your order will be delivered the next day. The PRE-ORDER orders will be delivered at the end of August.

The shipping of all our products is free.

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